Welcome to Flowers Bounds Green. These Terms and Conditions ("Terms") govern your use, purchases, and interactions with the Flowers Bounds Green website and related services for online flower delivery in Bounds Green and the surrounding areas. Please read these Terms carefully before placing any order. By using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
Flowers Bounds Green offers floral delivery services within Bounds Green and its adjacent locations. We strive to ensure timely delivery and fresh flowers in every order. These Terms apply to all customers in Bounds Green and surrounding areas who purchase flowers through our online platform.
Placing an Order: Customers may place orders through our official website by selecting desired products, adding them to the basket, and confirming the order by completing the checkout process. To ensure successful delivery of your order, please provide accurate contact details and delivery address. Orders may be subject to a minimum spend requirement and availability of specific floral products.
Order Confirmation: Once an order is placed, you will receive an on-screen confirmation and, where applicable, a confirmation in your account area. Please review your order details carefully before finalising your purchase. The acceptance of your order and formation of a contract will take place when we dispatch the flowers to you. Flowers Bounds Green reserves the right to refuse any order prior to dispatch for any reason, including but not limited to stock unavailability or delivery constraints, in which case you will be notified and your payment, if taken, will be refunded in full.
Product Substitution: On rare occasions, certain flowers or products may be unavailable due to seasonal factors or supply limitations. In such cases, we reserve the right to substitute with flowers of equal or greater value, ensuring that the overall style, size, and colour scheme of the arrangement is maintained. We will make reasonable efforts to contact you and inform you of any major changes, but delivery will not be delayed if contact is not possible in a timely manner.
Personalisation and Messages: Customers may include a personal message with their floral delivery. Please check that all wording is accurate on submission as we cannot accept liability for errors or omissions in customer-provided messages.
Pricing: All prices shown on our website are inclusive of applicable VAT and delivery charges will be specified at checkout. We take utmost care to ensure accuracy in pricing; however, in the event of an error, we reserve the right to adjust the price or cancel the order at our sole discretion, with any payment refunded in such cases.
Payment Methods: Payment for orders must be made in full at the time of ordering. We accept commonly used online payment methods, processed securely. Your order will not be dispatched until payment has cleared in full. Flowers Bounds Green does not store payment card details.
Invoicing and Receipts: Upon successful payment, an order confirmation and summary of your purchase will be made available. Receipts can be accessed via your account on our website. If you require a hard copy invoice, please notify us at the time of ordering.
Service Area: We provide delivery services across Bounds Green and nearby localities. Delivery availability to your specific address can be confirmed during checkout. Delays may occur during peak periods, severe weather, or other factors outside of our control. Flowers Bounds Green will always endeavour to deliver on your selected date and within any agreed time window.
Delivery Times: Standard delivery times are displayed during the checkout process. While we make every reasonable effort to deliver on schedule, we shall not be liable for delays due to circumstances beyond our control.
Acceptance and Responsibility: Please ensure someone is available to receive the delivery at the address specified. In your absence, our delivery person may leave your order with a neighbour, at a safe location, or follow specific instructions provided during checkout. Once delivered or left as instructed, the responsibility and risk for the goods pass to you.
Non-Delivery: If we are unable to deliver as a result of inaccurate information or unavailability at the delivery address, we reserve the right to charge for a re-delivery if arranged, or to cancel the order without a refund of perishables.
Cancellation Policy: Orders may be cancelled or amended by contacting us, provided the request is made at least 24 hours prior to the scheduled delivery date. Cancellations received after this period cannot be processed due to the perishable nature of the products. Refunds for eligible cancellations will be processed to the original payment method within a reasonable timeframe.
Order Amendments: To amend your order (such as changing the delivery address or date), please contact us as soon as possible. Amendments cannot be guaranteed, particularly if the order has already been prepared or dispatched.
Right to Cancel under Distance Selling: Due to the perishable nature of flowers, orders for fresh floral products are generally exempt from the statutory right to cancel under applicable distance selling regulations. Non-perishable items may be eligible for returns in accordance with consumer law, subject to a returns process and the condition that they remain unopened and unused.
Non-Perishable Products: For any non-perishable items, you may request a return within 14 days of receipt, provided goods are unused, in their original packaging, and in resaleable condition. Once we receive and inspect the returned items, we will process your refund accordingly.
Perishable Goods: In the unlikely event that you are dissatisfied with the quality or condition of the flowers upon receipt, please contact us immediately (ideally within 24 hours) with photographs and details. We may, at our discretion, offer a replacement or refund. We reserve the right to require evidence before processing any complaint regarding perishable goods.
Process for Returns: Please contact our customer service team for instructions on returning non-perishable items. Returns cannot be accepted without prior arrangement.
Service Commitment: Flowers Bounds Green is committed to delivering high-quality flowers and professional service. Our liability for losses you suffer as a result of using our service is strictly limited to the purchase price of the product(s) ordered.
Limitations: We do not accept liability for consequential, indirect, or special losses, however arising. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be restricted under law.
Force Majeure: Flowers Bounds Green shall not be liable for any failure to deliver goods or fulfil obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, strikes, or transport disruptions.
Product Care: Advice on the care of flowers will be included with your order where possible and on our website. We cannot accept liability for deterioration arising from failure to follow the provided care instructions.
Your privacy and the security of your personal information are of utmost importance. Please refer to our separate Privacy Policy for full details about how we collect, use, and safeguard your information during the order and delivery process.
All content included on the Flowers Bounds Green website, such as text, graphics, logos, and images, is the property of Flowers Bounds Green or its licensors and is protected by UK and international copyright laws. Use of our website content for commercial purposes without prior written consent is strictly prohibited.
Variations: Flowers Bounds Green reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms periodically.
Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be deemed severed, and the remainder shall remain valid and enforceable.
Entire Agreement: These Terms constitute the entire agreement between you and Flowers Bounds Green regarding your use of our online service for flower delivery in Bounds Green and the nearby areas.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our services or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions or your order, please contact our customer service team via the means outlined on our website. We are always happy to assist with any issues or clarifications.
These Terms apply to all orders placed with Flowers Bounds Green for delivery within Bounds Green and the surrounding areas, including online purchases made through our website, unless otherwise stated.
Thank you for choosing Flowers Bounds Green for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 6 Brownlow Rd, Bounds Green, London, N11 2DE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bounds Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bounds Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
