At Flowers Bounds Green, providing fresh, vibrant flowers is not just our commitment—it's our guarantee to every home and business in the Bounds Green area. As your trusted local florist, we understand the importance of timely, beautiful deliveries that delight, no matter the occasion. Our Fresh Flowers Guarantee assures you that each bouquet leaves our shop in peak condition. If you have any concerns, our clear and straightforward returns, refunds, and complaints process is here to support you every step of the way.
We take great care in preparing and packaging your order. In the rare event your flowers arrive damaged or in an unsatisfactory condition, please contact us on the day of delivery. To help us resolve your issue quickly, kindly provide a clear description and, if possible, a photo of the damaged flowers. Once we confirm the issue, you can choose either a full refund or a free replacement bouquet, including delivery to Bounds Green and the surrounding areas.
All our arrangements come with a minimum 5-day freshness window from the date of delivery, provided the flowers are cared for as recommended. If your flowers wilt, fade, or fail to thrive within this window—as long as they have been kept according to our care guidelines—please get in touch with us right away. We will assess the situation and, if eligible, arrange a prompt refund or replacement for your order.
Your satisfaction is our priority. Should your order not meet our Fresh Flowers Guarantee for Bounds Green, we offer the following resolutions:
We aim to process all refunds and replacements within 3-5 working days once eligibility is confirmed.
If you are dissatisfied with our service for any reason, we encourage you to let us know. Please provide order details and a clear description of your concern. We will acknowledge your complaint promptly and aim to resolve all issues within 48 hours. Your feedback helps us improve and ensures you always experience the best local florist service in Bounds Green.
As a well-established florist serving households and businesses across Bounds Green, we are proud of our reputation for reliability, personal service, and premium flower quality. Our returns, refunds, and complaints policy reflects our ongoing commitment to your happiness and peace of mind. Thank you for choosing Flowers Bounds Green for your floral needs—we value your trust and custom.
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